Delete your account and data

Global Secure Technologies Limited · Global Secure Business app (Android, iOS and web)

To delete your Global Secure Business account, email info@globalsecurebusinessapp.com with the subject "Delete my account" from the email address registered on your account, or ask in the app under Support. We'll confirm your identity, then close your account and delete your data within 30 days, except the data we must keep by law (explained below).

Before you delete

Withdraw your money from any account balance.
Move your crypto. If you use the self-custody wallet, make sure you have your recovery details or move your crypto to another wallet. Once your account is deleted we cannot help you access it.
Use or save gift cards, vouchers and eSIMs you've bought.
Sell or transfer any investments held with our investing partner.
Rewards points, cashback and Everyday Savings that haven't been paid out will be lost when your account is deleted.

Steps

Send the request by email or through in-app Support, as above.
We'll reply to confirm it's you. We may ask a security question or send a code to your phone.
We'll tell you if anything needs doing first (for example, an open balance or a pending transaction).
We close your account and confirm by email when your data has been deleted.

What we delete

Your profile and contact details, preferences and settings
App usage, analytics and diagnostic data linked to you
Marketing preferences and notification tokens
Support conversations (after any legal retention period)

What we have to keep, and for how long

Anti-money-laundering and financial laws require us and our partners to keep some records after an account is closed:

Identity verification records and transaction history: kept for 5 years after your account closes (longer if a regulator or legal case requires it), then deleted.
Records needed for tax, accounting or legal claims: kept for as long as the law requires.

This data is kept securely, used only for those legal purposes, and then deleted. Transactions recorded on a public blockchain can't be deleted by anyone.

Regulated partners you used (for example, for a payment account, card or investing) also keep records under their own legal obligations and privacy notices.

Delete some data without closing your account

You can ask us to delete specific data (for example, analytics data or marketing preferences) while keeping your account open. Email info@globalsecurebusinessapp.com with the subject "Data deletion request" and tell us what you'd like deleted.

More about how we handle your data: Privacy Policy.